Rayan Makarem

Software Developer

Experienced professional with 5+ years in automation systems, procedural development, and documentation optimization. Skilled in HTML, CSS, JavaScript, PowerShell, and ServiceNow development, with proven success in enhancing operational efficiency and minimizing system downtime. Adept at both frontend and backend development, dedicated to leveraging expertise to foster innovation and deliver impactful results.

Skills

ServiceNow

3 years of expertise in administration, development, and workflow optimization.

Powershell

Advanced scripting for task automation and system management.

NodeJS

Skilled in building scalable backend services and APIs with efficient runtime.

React

Proficient in developing dynamic and interactive front-end applications.

Python

Experienced in scripting, automation, and building robust backend systems.

OpCon

Skilled in automating workflows and managing enterprise-level job scheduling efficiently.

Work Experience

November 2024 - Current

Automation Consultant

Randstad Digital Americas, Woodbridge, New Jersey, United States

March 2022 - November 2024

Senior Datacenter Engineer and Software Developer

Randstad Digital Americas, Woodbridge, New Jersey, United States

Manage and provide high-level support to datacenter operators.
Develop and maintain ServiceNow applications, including both backend and frontend components, support various applications within the platform, and use JavaScript libraries, HTML, and CSS to build custom applications.
Write PowerShell scripts in OpCon to automate a wide range of tasks in the datacenter.
Conducted comprehensive audits of datacenter procedures, ensuring compliance and operational efficiency.
Work with other IT departments to migrate applications to ServiceNow.

November 2017 - March 2022

Datacenter Engineer

Randstad Digital Americas, Woodbridge, New Jersey, United States

Monitor various systems and escalate issues to system owners if unresolved.
Oversee data center assets and server performance, both software and hardware.
Track network device performance and report any network issues.
Monitor automation system (OpCon) in production and testing environments, investigating failed jobs.
Provide support to the helpdesk during off-hours and weekends.
Enhance documentation and data center procedures.
Document all issues in ServiceNow.
Ensure all backups are completed successfully in the NetWorker system.
Developed and implemented data center procedures, resulting in reduction in system downtime and increased operational efficiency.
Worked closely with system owners to escalate and resolve system issues, improving response times and system reliability.